Support
Frequently Asked Questions
Where does ModaMix ship?
We ship to eligible deliverable addresses in the United States. Any address or product restrictions appear at checkout.
When will my order arrive?
Orders generally process in 1–2 business days. Standard transit is estimated at 3–7 business days after shipment. Estimates are not guarantees.
How do I find ingredients, materials, size, scent, or care information?
Each product page lists the available product identity, net contents or dimensions, ingredients or materials, scent or flavor notes where applicable, directions or care, and warnings. Always follow the label delivered with the product.
Are ModaMix cosmetics FDA approved?
ModaMix does not describe cosmetics as FDA approved. In the United States, cosmetics generally are not pre-approved by FDA, although applicable color-additive and labeling requirements still apply. Sunscreen is an over-the-counter drug and must be used according to its Drug Facts label.
What should I do if a beauty or personal-care product irritates my skin?
Stop use, retain the package and lot code, and contact hello@modamix.vip. Seek medical care when needed.
How should I choose and inspect a pet product?
Use the listed size and intended use, supervise where directed, inspect before each use, and replace a damaged item. Pet products are not substitutes for veterinary care.
Can I return an opened beauty or pet product?
Opened or used hygiene-sensitive goods generally cannot be returned unless damaged or defective. See Shipping, Returns & Product Quality Support.
How long should I use an opened cosmetic or personal-care product?
Follow the expiration date or period-after-opening symbol on the package. For example, 10M or 12M means use the product within 10 or 12 months after first opening. Discard it sooner if the color, odor, texture, or packaging changes unexpectedly.
What product quality support does ModaMix provide?
Contact us if a product arrives damaged, defective, leaking, contaminated, incorrectly supplied, or with a broken safety seal. This support applies to qualifying product-quality issues and is not a shelf-life promise.
How do I manage marketing or cookies?
Use the unsubscribe link in marketing email and Privacy Choices / Cookie Settings in the footer to manage non-essential tracking.
How can I contact ModaMix?
Email hello@modamix.vip or call +1 (720) 348-6219.